Reference

Start With the Terms Behind Your Account

Every rule that covers your fantasynerd account — deposits through PayPal, Venmo or Play+, wallet balances, withdrawals and game access — sits on this page in plain American English you can scan on your phone.

PayPal, Venmo, Play+State-by-state accessWallet and withdrawal rulesMobile account access

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REACHING US

Get Help With a Policy Question

Policy questions get a real person, not a form letter. Open live chat from the menu inside your account and you are talking to US support about the exact clause you are stuck on — verification, a wallet balance that looks off, or why a game does not show in your state. Keep your account email and the transaction reference handy, and we can pull the record while you wait. Email works too if you would rather keep a written trail.

Live chat inside your account Sign in, tap the chat icon, and describe the clause or transaction you have a question about. We can open your wallet and verification status while we talk.

Email with the transaction details Send the date, the amount and the reference number from your wallet history. A written answer is easier to keep if a dispute comes up later.

Sort verification before you withdraw Have your government ID and a matching payment name ready. Your name lining up with your PayPal, Venmo or Play+ profile clears most withdrawal holds.

HOW WE HANDLE IT

See How Your Details Are Kept

We keep your details for the reasons the terms describe, and no longer than we need them. Identity documents, wallet history and login records sit behind encrypted connections, and access inside our team is limited to the staff handling verification, payments or a dispute you raised. Cookies keep you signed in on your phone, remember your language, and help us spot a login that does not match your usual device. Ask for a copy of what we hold, correct anything wrong, or request deletion where the law allows — send it from the email on your account so we know it is you.

What we store

Your name, date of birth, address, payment names and wallet history — the records that prove you are eligible and let us settle a payout back to the right PayPal, Venmo or Play+ account.

Cookies on your device

Session cookies keep you signed in between the app and your browser, preference cookies remember your language, and security cookies flag a sign-in from an unfamiliar phone so we can ask for a code.

How long we keep it

Wallet and transaction records stay for the period the terms and tax rules require. Verification documents are held while your account is open and removed once that retention period ends.

Ask for a change

Email us from the address on your account and say what you want copied, corrected or deleted. We confirm the request, explain what state law allows, and answer in writing.

Check the Rules That Apply Where You Live

fantasynerd Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Your account runs under the rules shown on this page, and those rules bend to where you are. Online casino and sportsbook access in the United States is licensed state by state, so what you can open depends on your eligibility and the law where you

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live — we do not claim nationwide availability. When you sign in, we check your location and your age. If a game category or a payment rail is not permitted in your state, it will not appear in your wallet at all. The terms cover the
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four things you touch most: your account, your wallet, your gameplay and your withdrawals — including sportsbook markets on the NFL, college football, the NBA and MLB, where same-game parlays and player props follow the same eligibility rules as the rest of the lobby. Deposits through
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PayPal, Venmo, Play+ prepaid cards, online banking or a debit card are credited to the balance shown in your account wallet, and every transfer is matched to the name on your verified profile. If a deposit fails, the money returns to the source you sent it
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from. We can update these terms when payment rules, game availability or state regulation changes. When that happens we post the revised version here and flag it the next time you sign in, so you are never guessing which version applies. Continuing to use your account
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after an update means you accept it. If you disagree, you can close the account and withdraw what is yours. Disputes get handled in writing: message us through live chat or email with the date, the amount and the transaction reference, and we work through it
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under the version of the terms you accepted.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Questions About the Terms

These are the questions we get most often from people reading the terms before they open an account, and from players in Houston checking a withdrawal rule. If your question is about your own account rather than the wording on this page, live chat can pull your record and answer against what is actually on file for you.

Yes, when payment rules or state regulation move. We post the revised version on this page and flag it the next time you sign in, so you always know which version applies to you.

Availability follows state law and eligibility rules. If a category is not permitted where you are, it is kept out of your lobby rather than shown and then blocked at the table.

PayPal, Venmo, Play+ prepaid cards, online banking and debit cards. Each one carries its own deposit and withdrawal conditions, including what happens when a transfer fails and goes back to the source.

Raise it in writing first. Send the transaction reference and the clause you are disputing to our support email, and we work through it under the version of the terms you accepted.

You can. Ask us to close it from the email on your account, and we settle any remaining wallet balance to a verified payment method in your own name before the account is shut.

Before your first withdrawal, yes. We match your name, date of birth and address against the payment account you use, which is what lets us send a payout to PayPal, Venmo or Play+.

Reference

Terms & Conditions

Access may be available only in states where local law permits.

Accountfantasynerd Login InfoFourth of July Treasure InfoLone Star Bonanza

Start With the Terms Behind Your Account

Get Help With a Policy Question

See How Your Details Are Kept

What we store

Cookies on your device

How long we keep it

Ask for a change

Questions About the Terms

01 Do the terms change once I open an account?

02 Why can't I see every game in my state?

03 Which payment methods do the terms cover?

04 What happens if I disagree with a decision?

05 Can I close my account and still get my balance?

06 Do I need to verify who I am?

Terms & Conditions

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